Complaints dating back to 1 January 2008
The Government has extended AFCA’s remit to consider financial complaints dating back to 1 January 2008. Consumers and small business owners will be able to lodge legacy complaints between 1 July 2019 and 30 June 2020.
We will be shortly issuing guidance that explains what this change means for you and how to lodge your complaint with us. While awaiting this guidance, please do not lodge a complaint or call us yet.
Our statement on the extension of our jurisdiction contains more information.
If your complaint falls within the timeframes indicated in our Rules (generally a maximum of six years from awareness of the financial loss), please proceed with lodging your complaint.
Before you complain to AFCA, we encourage you to do the following:
If you need more information or support, you can talk to one of our staff using Live Chat between 9am–5pm AEST Monday to Friday.