Our live chat allows us to talk with you in real time about making a complaint to AFCA.
We can provide you with information on AFCA, general guidance on what type of complaints we can and can’t consider, and what type of information you need to provide us if you decide to lodge a complaint.
We cannot provide you with financial or legal advice. However, we may be able to refer you to another service if you need help.
Our live chat operates 9:00am–5:00am AEST.
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Please bear in mind that your conversation will not be saved.
Welcome to our live chat help service.
Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.