We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

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Superannuation

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Consumer Portal

Find out more about AFCA's new online complaints portal.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Latest news

14 NOV 24
AFCA makes latest update to its public Datacube
The Australian Financial Complaints Authority (AFCA) has completed its latest update of the AFCA Datacube, which makes data on complaints publicly accessible to consumers and financial firms.
12 NOV 24
AFCA updates process to clarify handling of further issues

The Australian Financial Complaints Authority (AFCA) has updated its processes to provide clearer guidance on dealing with

08 NOV 24
AFCA publishes latest edition of its Systemic Issues Insights Report

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its

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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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