We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

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Credit, finance and loans
Insurance
Banking deposits and payments
Investments and financial advice
Superannuation

We consider complaints about

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Credit, finance and loans

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Insurance

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Banking deposits and payments

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Investments and financial advice

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Superannuation

Information about scams

Consumer Portal

Find out more about AFCA's new online complaints portal.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

We have now completed all 13 recommendations for AFCA to action and we are finalising the program.

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Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

06 NOV 24
AFCA launches joint consultation general insurance Approaches

The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on two Approach docum

31 OCT 24
AFCA Annual Review shows record complaints, signs of downturn in scams
AFCA’s Annual Review shows the ombudsman service received a record 104,861 complaints from consumers and small businesses in 2023-24, up 8 per cent on the year before. 
28 OCT 24
AFCA urges stronger industry response after First Nations complaints rise record 25%
The number of complaints lodged by Aboriginal and Torres Strait Islander peoples to Australia’s financial dispute resolution scheme surged by 25 per cent over the past financial year, signalling increased engagement with financial products but also highlighting urgent issues that require attention.
View all latest news
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