We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

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Credit, finance and loans
Insurance
Banking deposits and payments
Investments and financial advice
Superannuation

We consider complaints about

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Credit, finance and loans

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Insurance

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Banking deposits and payments

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Investments and financial advice

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Superannuation

Information about scams

Consumer Portal

Find out more about AFCA's new online complaints portal.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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AFCA Independent Review

We have now completed all 13 recommendations for AFCA to action and we are finalising the program.

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Financial hardship

Are you unexpectedly in a situation where you are unable to meet your repayments under a credit facility?

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Scams: things to look out for and how to protect your information

AFCA has information about what scammers can do with your personal information, how you can avoid a scam, and what to do if you think you are a victim.

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Diversity, Inclusion and Belonging Strategy

At AFCA, we value different backgrounds and encourage distinct perspectives. Find out more about our Diversity, Inclusion and Belonging Strategy.

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Feedback and complaints about our service

We value your feedback. Compliments, suggestions and complaints about our service help us to improve. 

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Latest news

07 OCT 24
AFCA launches consultation on superannuation death benefits Approach

The Australian Financial Complaints Authority (AFCA) is inviting feedback from stakeholders on draft amendments to AFCA’s Approach to superannuation death benefits.

03 OCT 24
Struggling with your mortgage? Why you should ask for help
Financial hardship can happen to anyone, often unexpectedly. It could result from job loss, a medical emergency or other circumstances affecting your ability to meet obligations like loan repayments.
03 OCT 24
​​Suncorp Bank changes legal name to Norfina Limited​
Suncorp-Metway Limited has changed its legal name to Norfina Limited as part of its transition to Australia and New Zealand Banking Group Limited (ANZ).
View all latest news
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