The complaint fee schedule consolidates the fee structure to reduce complexities and encourage early resolution of complaints.
FY25 fee schedule
Between 1 July 2024 and 30 June 2025
Below is the complaint fee schedule for the 2024-25 financial year (1 July 2024 to 30 June 2025).
All fees below are GST exclusive. GST of 10% is applied upon invoicing. The fee schedule does not apply to legacy complaints.
|
Fee schedule |
Fees |
|---|---|
|
Closed before Referral |
$0 |
|
Rules assessment |
$0 |
|
Registration and Referral |
$96.19 |
|
Fast Track – Case Management |
$1,141.48 |
|
Case Management (CM1, CM2, CM – Conciliation, Preliminary View) |
$2,238.07 |
|
Fast Track – Decision |
$3,158.84 |
|
Decision |
$9,304.44 |
Systemic issues fees
|
Systemic issues |
FY25 Fees excluding GST |
|---|---|
|
Level 1 |
$8,542.38 |
|
Level 2 |
$19,872.41 |
|
Level 3 |
$31,172.95 |
See the complaint fee guide here.
