Year published

25 NOV 19
AFCA welcomes new General Counsel

The Australian Financial Complaints Authority (AFCA) has today welcomed Anna Campbell to the newly-created position of General Counsel.

08 NOV 19
AFCA to strengthen focus on systemic issues

The Australian Financial Complaints Authority (AFCA) is bolstering its work in raising standards and minimising consumer harm, with the creation of a new leadership position, Lead Ombudsm

07 NOV 19
AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints

A new online tool launched today means Australians can see how their insurer, bank, financial adviser, superannuation fund or other financial firm has responded to consumer complaints bro

04 NOV 19
AFCA announces appointment of Chief Operating Officer

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer.

01 NOV 19
$185 million in compensation awarded to consumers in AFCA's first 12 months
The Australian Financial Complaints Authority is today celebrating 12 months since it opened its doors as the nation’s one-stop-shop for complaints about financial firms.
28 OCT 19
AFCA appoints industry leader to spearhead customer service

The Australian Financial Complaints Authority (AFCA) is pleased to announce Rob Guest has commenced in the role of Executive General Manager, Customer Service and Resolution.

12 SEP 19
AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of

27 AUG 19
Fairer outcomes for consumers with new ASIC power

The Australian Financial Complaints Authority has strongly welcomed ASIC’s new product intervention power in a submission published today.

26 AUG 19
AFCA to name financial firms in determinations

The Australian Financial Complaints Authority will begin naming financial firms in its published determinations to increase transparency in the financial sector and enhance consumer confi

30 JUL 19
AFCA announces Deputy Chief Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Dr June Smith as the Deputy Chief Ombudsman following a nationwide search. 

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
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