Year published

09 NOV 19
North Coast NSW Bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Mid North Coast NSW Bushfires, being declared a catastrophe on 9 Novem

11 OCT 19
Rappsville and Long Gully Road Fires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Rappsville and Long Gully Road NSW Fires, being declared a catastrophe

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
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