Thank you for joining us at the Member Forum!
AFCA’s last Member Forum was on Thursday 24 and Friday 25 October 2024.
Our biannual Member Forum is open to all AFCA members and is a chance for you to hear from our leaders on the latest data and trends we are seeing in complaints.
In the plenary session, our Executive leaders shared an update on AFCA’s vision and strategy.
We also held dedicated sessions across General Insurance, Life Insurance, Banking and Finance and Small Business and Transactions, Investments and Advice, and Superannuation.
Each session was followed by a live Q&A.
Session recordings
Day 1: Thursday 24 October
Day 2: Friday 25 October
Forums are highly valued by AFCA members
Nine in ten AFCA members rated their experience with the AFCA Member Forums as good, very good, or excellent.
“Used actual examples of complaints. Very Helpful.”
"Provided the opportunity to raise issues at a high level and seek responses to those issues."
"Very informative and interesting."
"Clear concise delivery of information in an approachable way."
