Join us for the next AFCA Member Forum!
AFCA will hold its next virtual Member Forum on Thursday 24 and Friday 25 October 2024.
Our biannual Member Forum is open to all AFCA members and is a chance for you to hear from our leaders on the latest data and trends we are seeing in complaints.
We hold dedicated sessions across our five business areas: banking and finance, general insurance, life insurance, investments and advice, and superannuation, as well as a plenary session from our Executive team where we provide an update on AFCA’s focus and strategic priorities.
We will also share case studies and provide time for Q&A with our experts.
Detailed program
Members are invited to attend one or all of the sessions over the two days. Recordings of each session will be available after the forum.
Day 1: Thursday 24 October
| Time |
Agenda |
|---|---|
|
11am |
CEO address and business updates |
|
1pm |
General insurance session |
|
2.30pm |
Life insurance session |
Day 2: Friday 25 October
| Time |
Agenda |
|---|---|
|
11am |
Banking and Finance and Small Business session |
|
1pm |
Investments and Advice session |
|
2.30pm |
Superannuation session |
Forums are highly valued by AFCA members
Nine in ten AFCA members rated their experience with the AFCA Member Forums as good, very good, or excellent.
“Used actual examples of complaints. Very Helpful.”
"Provided the opportunity to raise issues at a high level and seek responses to those issues."
"Very informative and interesting."
"Clear concise delivery of information in an approachable way."
