Year published
AFCA makes submission to ASIC’s product intervention powers consultation
The Australian Financial Complaints Authority (AFCA) has published its response to ASIC’s consultation on the proposed use of its product intervention powers to address significant consumer detriment arising from continuing credit contracts being provided to retail clients under a ‘collateral services’ model.AFCA appoints Head of Membership Services
The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr. Campbell Daff to the newly created position of Head of Membership Services.Insurance Council and AFCA agree to launch business interruption test case
The Insurance Council of Australia (ICA) and the Australian Financial Complaints Authority (AFCA) have agreed to file a test case considering the application of infectious diseases cover in business interruption policies.AFCA welcomes updated guidance on IDR procedures
The Australian Financial Complaints Authority (AFCA) has welcomed the Australian Securities and Investments Commission’s (ASIC) updated guidance on Internal Dispute Resolution (IDR).AFCA receives more than 80,000 complaints in FY19/20, nearly 5,000 of which are COVID-19 related
Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last 12 months, with the Australian Financial Complaints Authority (AFCA) securing $258.6 million in compensation and refunds direct to consumers.AFCA receives more than 3100 complaints relating to COVID-19
.field--name-field-news-publish-date{ display:none; }The Australian Financial Complaints Authority (AFCA) has received over 3180 COVID-19 related financia
AFCA launches new videos for diverse communities
The Australian Financial Complaints Authority (AFCA) is today launching improved online resources in languages other than English to make it easier for all communities to access financial dispute resolution.AFCA strongly welcomes ASIC’s relief measures for early access to super advice
The Australian Financial Complaints Authority (AFCA) will take into account the financial regulator’s changed approach to advice about early access to superannuation when dealing with complaints that arise due to COVID-19.Court appeals of AFCA decisions unsuccessful
The Australian Financial Complaints Authority (AFCA) has received two separate court decisions which support the scope of AFCA’s fairness jurisdiction in both its superannuation and general divisions, and the approach AFCA has adopted to its decision making.AFCA appoints two new Lead Ombudsmen
The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointments of Ms Natalie Cameron as Investments and Advice Lead Ombudsman, and Ms Heather Gray as Superannuation Lead Ombudsman.Media contacts
Email:
media@afca.org.au