Year published
Most ‘know your client’ issues resolved early: AFCA
Consumers who believe they’ve been given inappropriate advice or advice not in their best interest account for one in four Investments and Advice complaints but most of these complaints are resolved by agreement or do not go any further, data released by the Australian Financial Complaints Authority (AFCA) shows.AFCA recognised at customer service awards
AFCA Customer Service Team Manager Steven Short wins Stellar Achievement Award at SOCAP Industry Awards.AFCA appoints six new ombudsmen
The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.AFCA receives 70,000 financial complaints in 2020-21
Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged more than 70,000 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months.Paul Kearney named new EGM People and Culture, AFCA
ME Bank executive Paul Kearney will join the Australian Financial Complaints Authority (AFCA) as its new Executive General Manager People and Culture.FSC and AFCA name Life Code Compliance Committee Chair
The Financial Services Council (FSC) and the Australian Financial Complaints Authority (AFCA) have jointly appointed Ms. Jan McClelland AM as Chair of the Life Code Compliance Committee (LCCC).AFCA appoints two new Lead Ombudsmen
The Australian Financial Complaints Authority (AFCA) has announced the appointment of two new Lead Ombudsmen, for Insurance and for Small Business.AFCA announces John Pollaers OAM as next Independent Chair
The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the appointment of Professor John Pollaers OAM as its next Independent Chair.A year on: 11,000 COVID-19 complaints, scams on the rise
The Australian Financial Complaints Authority (AFCA) is seeing a sharp rise in consumer complaints about scams, after receiving more than 11,000 complaints related to COVID-19 in the year leading up to the anniversary of the pandemic’s declaration.AFCA welcomes announcement of Independent Review
The Australian Financial Complaints Authority (AFCA) welcomes today’s announcement of the terms of reference for the scheduled review of its functions and performance.Media contacts
Email:
media@afca.org.au