Year published
Federal Court reaffirms that financial firms must co-operate with AFCA
The Australian Financial Complaints Authority (AFCA) has welcomed a ruling by the Federal Court which reaffirms the legal requirement for financial firms to co-operate with AFCA to achieve the effective and efficient resolution of complaints.AFCA launches its Reflect Reconciliation Action Plan
The Australian Financial Complaints Authority (AFCA) has affirmed its commitment to reconciliation with the launch of its Reflect Reconciliation Action Plan (RAP).Australians send 300,000 complaints to AFCA in 4 years
Australians took more than 300,000 disputes to the Australian Financial Complaints Authority (AFCA) in its first four years, with consumers securing nearly $900 million in compensation and refunds.AFCA COO recognised in Not-for-Profit Executive awards
AFCA’s Chief Operating Officer, Justin Untersteiner, has been recognised as one of Australia’s leading not-for-profit executives.AFCA receives over 900 complaints after SEQ/NSW floods
AFCA has received about 950 complaints from flood-affected consumers, six months on from the start of the South-East Queensland/northern NSW floodsAFCA’s John Price wins Lifetime Achievement Award
Former Lead Ombudsman, Insurance, John Price has received a Lifetime Achievement Award.Small businesses send 3,490 complaints to AFCA in 2021-22
Small businesses in dispute with financial service providers lodged 3,490 complaints with the Australian Financial Complaints Authority (AFCA) in 2021-22, down 3 per cent on the previous year.Delia Rickard joins AFCA board
The Australian Financial Complaints Authority (AFCA) today announced the appointment of outgoing ACCC Deputy Chair Ms Delia Rickard to its board. Her appointment, for three years, is effective from 1 August 2022.Over 72,000 complaints taken to financial ombudsman in 2021-22
Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged 72,358 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, a rise of 3 per cent on the previous financial year.AFCA finalises funding model after industry consultation
The vast majority of financial firms will pay the same or less to the Australian Financial Complaints Authority under a new, user-pays funding model that will be implemented from July 1.Media contacts
Email:
media@afca.org.au