A year on: update on COVID-19 complaints

AFCA has received more than 11,000 complaints related to the COVID-19 pandemic since early March 2020.

AFCA complaint monetary limits updated

The Australian Financial Complaints Authority (AFCA) has adjusted its monetary limits for complaints.

Information for consumers impacted by NSW Northern Beaches COVID-19 travel restrictions

Consumers who have been affected by the recent COVID-19 restrictions and have been unable to travel should follow these steps.

Debt agreement administrators (DAAs) to be AFCA members by 1 January 2021

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AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of 842 financial firms who have failed to pay their AFCA membership levy and/or other fees. These financial firms and authorised credit representatives have been expelled from membership of AFCA.

LCCC publishes annual industry data and compliance report

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AFCA publishes details of non-compliant members

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General Insurance CGC publishes Living the Code report

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AFCA amends rules to reflect COVID-19 small business relief measures

The Australian Financial Complaints Authority (AFCA) has made changes to its rules which will affect how it deals with complaints from small business owners regarding certain COVID-19 relief measures.

CGC publishes annual report on general insurance in Australia

On 5 May 2020, the Code Governance Committee (CGC) published its annual report on the Australian General Insurance Industry.

AFCA releases new income protection benefits in superannuation factsheet

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AFCA pauses complaints against insolvent financial firms 

AFCA and its predecessors have been strong supporters of a compensation scheme of last resort (Compensation Scheme).