AFCA has updated its Independent Review dashboard to include information about how it has commenced, progressed or completed work across the recommendations.

Most recently, AFCA has focused on including new processes and resources for paid advocates, enhanced transparency in the recent AFCA 2021–2022 Annual Review and reviewing AFCA’s Rules.

For the latest project updates, as well as a summary of all the recommendations and AFCA's response, visit the Independent Review dashboard.

Published: 20 October 2022

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.