AFCA is aware that Latitude Financial (Latitude) has experienced a cyber attack.
If you are a Latitude customer, you can find out more about the cyber attack on Latitude’s website here. Latitude may also have contacted you directly to alert you of the cyber attack.
If you have been impacted by the cyber attack, you should contact Latitude
If you have concerns or questions about the Latitude cyber attack, you should contact Latitude. You can find Latitude’s contact information here.
If you have a complaint about the Latitude cyber attack, you should try to contact Latitude first.
You can find out more about making a complaint to Latitude here.
If you can’t contact Latitude
AFCA is aware that some of Latitude’s customer facing services have been suspended (as of Friday 17 March 2023). Latitude has created a range of webforms for urgent requests. These can be found here.
If you have been unable to contact Latitude, we encourage you to be patient as Latitude works to respond to its customers.
How AFCA can help
If you are still unable to contact Latitude after a reasonable time, or are unhappy with their response to your complaint, you can contact AFCA.
AFCA’s role is to help you to reach an agreement with your financial firm. We are impartial and independent.
AFCA can consider complaints about privacy and confidentiality breaches if the complaint is about an AFCA member. You can find out more about the types of complaints we can consider here.
Other support
If you have been a victim of a scam or identity theft following the Latitude cyber attack, you should contact Latitude immediately.
You can also call IDCARE on 1800 595 160. IDCARE is Australia’s national identity and cyber support service.
To report a scam, you can contact Scamwatch. You can also check cyber.gov.au for information about cyber security.
AFCA is reviewing the situation
AFCA will continue to review the situation as it progresses. AFCA is communicating with Latitude regularly so that we can support those impacted by this event and help to resolve disputes.
We encourage you to stay in contact with Latitude and regularly check their website for the latest information.
