This Current Matter provides information for people with complaints in relation to the Latitude Financial Group (Latitude) cyber-attack.

Latitude was subject to a cyber-attack in March 2023 that resulted in the theft of personal information. The theft affected customers, past customers and applicants across Australia and New Zealand.

If you are a Latitude customer, you can find out more about the cyber-attack on Latitude’s website here. Latitude may also have contacted you directly to alert you of the cyber attack. 

Status of complaints to AFCA about the Latitude cyber attack

We currently have 220 open complaints in relation to the cyber-attack. AFCA is currently working on a lead case in relation to the cyber-attack. This case will provide the basis of our decision making when considering the remaining complaints.

While each decision depends on the particular circumstances of the complaint, lead cases help establish a precedent and provide guidance on how similar issues will be addressed. They serve as a reference point for consistency and transparency in decision-making.

You do not need to take any further action regarding your complaint with AFCA at this stage. We will contact you with further updates when the lead case is finalised.

Other help

If you have been a victim of a scam or identity theft following the Latitude cyber attack, you should contact Latitude immediately.

You can also call IDCARE on 1800 595 160. IDCARE is Australia’s national identity and cyber support service.

To report a scam, you can contact Scamwatch. You can also check cyber.gov.au for information about cyber security.

If you are feeling distressed

Visit Beyond Blue’s website or contact them on 1300 22 4636.

Lifeline is available via this website or on 13 11 14.