The Australian Financial Complaints Authority (AFCA) has received a high volume of complaints against FTX Australia Pty Ltd (In Liquidation) from consumers who have been unable to access their funds via the online trading website.

AFCA unable to consider complaints regarding FTX Australia Pty Ltd (In Liquidation). AFCA is only able to consider complaints about financial firms that are members of AFCA.

Although FTX Australia Pty Ltd (In Liquidation) is currently an AFCA member, it is unclear if the entity used by consumers to invest funds is also an AFCA member. FTX Australia says that it has no connection with the online trading website, and that its company name and Australian licence details have been fraudulently used on that website.

Under our Rules, we do not have the power to carry out the type of investigation required to decide if the financial service provided to customers in this instance has come from an AFCA member.

AFCA has referred this matter to ASIC for review.

AFCA is unable to consider these complaints against FTX Australia Pty Ltd (In Liquidation) while ASIC is reviewing this matter.

Consumers impacted by FTX Australia Pty Ltd (In Liquidation)

AFCA encourages any consumer with a concern about accessing their trading funds through FTX Australia Pty Ltd (In Liquidation) to refrain from lodging a complaint until ASIC has completed its review.

We will keep you updated

AFCA will keep you up to date if we become aware of new information about FTX Australia Pty Ltd (In Liquidation) or receive further information from ASIC.

给客户有关外汇金融服务有限公司 (FTX Australia Pty Ltd (In Liquidation)) 的重要信息

最后更新时间：2019年8月16日

AFCA只能受理有关AFCA成员的金融公司的投诉。

虽然FTX Australia Pty Ltd (In Liquidation)目前是AFCA的成员，但目前尚不清楚客户用于投资的实体是否也是AFCA成员。 FTX Australia Pty Ltd (In Liquidation)表示，他们与该在线交易网站没有关联，其公司名称和澳大利亚许可证详细信息已在该网站上被欺诈使用。

根据我们的条例，我们无权执行该种类型的调查来决定在此情况下向客户提供金融服务的公司是否来自AFCA的成员。

AFCA已将此事项提交给澳大利亚证券与投资委员会（ASIC）进行审核。

在审核此事期间，AFCA无法受理这些针对FTX Australia Pty Ltd (In Liquidation)投诉。

受FTX Australia Pty Ltd (In Liquidation)影响的客户

任何对是否可以通过FTX Australia Pty Ltd (In Liquidation)获得交易资金存在疑虑的客户，AFCA不鼓励在ASIC完成审核之前递交投诉申请。

我们有任何消息会告知您

如果我们了解有关FTX Australia Pty Ltd (In Liquidation)的最新信息或从ASIC获得更多的信息，AFCA将及时与您更新。