AFCA Scheme Amendment Authorisation
On 19 February 2019, the responsible Minister changed the authorisation conditions for AFCA Limited to operate the AFCA scheme. The new conditions require AFCA to deal with complaints about conduct by financial firms (who are current members of AFCA) dating back to 1 January 2008. This expanded jurisdiction will operate for a period of 12 months from 1 July 2019.
Complaints that come within the expanded jurisdiction will be subject to the remaining provisions of the AFCA Rules.
The AFCA Scheme Amendment Authorisation outlines the new conditions, and to comply with these conditions, AFCA will need to amend its Rules and Operational Guidelines.
Consultation on Rules amendments
Consultation on the Rules amendments closed on Friday 12 April 2019. Feedback was sought based on the following consultation documents.
Submissions received during the consultation period are published below.
The feedback received will be considered and appropriate changes made, before the proposed amendments to the Rules are provided to ASIC for review and approval, which may result in further changes. It is anticipated that the relevant amendments to the Rules will be released in June 2019.
Submissions
Please note: If a submission was marked confidential it will not be published below. If a submission contained specific complaint details or personal contact details they have been redacted for privacy reasons.
Association of Financial Advisers Pty Ltd
Association of Superannuation Funds of Australia Limited (ASFA)
Australian Banking Association
Australian Small Business Family Enterprise Ombudsman
Consumer Credit Legal Service WA
Craig Caulfield (Bank Warriors)
Customer Owned Banking Association
Financial Brokers Association of Australia Limited
Financial Planning Association of Australia
Financial Rights Legal Centre Inc
Legal & Financial Advisory Services
Mortgage & Finance Association of Australia
