Training resources
AFCA has published short video tutorials about key features and functions of the new consumer portal. We have also published a range of how to guides.
Consumer portal training webinar recordings
Watch a recording of our consumer portal training webinars for representatives below:
Key features
The new consumer portal provides complainants and their representatives with a modern, intuitive way to submit and track their complaint throughout the AFCA process.
Accessibility
The consumer portal was developed in line with Web Content Accessibility Guidelines (WCAG) to ensure it meets modern accessibility requirements.
Get in touch
If you have any questions about the new consumer portal or AFCA’s IT transformation, please contact us by emailing info@afca.org.au.
