We consider complaints about

Types of complaints we can consider​

  • Difficulty repaying loans, credit cards and short-term finance​
  • Errors in banking transactions and credit listings​
  • Denial of an insurance claim (such as car, home and contents, pets, travel, income protection and trauma)​
  • Inappropriate investment advice​
  • A trustee’s decision about the distribution of a superannuation benefit.​

Types of complaints we can't consider​

  • Complaints with a business that is not a member of AFCA at the time the complaint is lodged​
  • Complaints already dealt with by AFCA, a court, tribunal, or a predecessor scheme​
  • Some complaints subject to legal proceedings​
  • Specific insurance products such as private health insurance and some commercial general insurance products.​
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Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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