AFCA has published a new factsheet for general insurers about flood claim decisions. The new factsheet outlines what information financial firms and complainants should provide to AFCA in complaints about flood claim decisions, particularly when a site-specific hydrology report is not available.
Find the factsheet here.
Would you like to end your chat with AFCA?
Please bear in mind that your conversation will not be saved.
Welcome to our live chat help service.
Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.