While AFCA transitions from its existing Member Portal to a new system the way members receive and pay for invoices will change, including invoices for monthly complaints fees, systemic issues fees, user charge fees and annual registration fees.  

During this transition, invoices will be sent directly to the ‘Finance’ contact listed for each membership via email with instructions on how to pay including existing BPAY and Bank Transfer (EFT) payment options.  

From 26 April 2023, the option to pay monthly invoices using a credit card via the Member Portal will be disabled while we transition systems and make necessary changes to our back-end finance infrastructure.  

This interim process will be in place until AFCA launches its new Member Portal. You can find out more about the new Member Portal here. 

AFCA has created a timeline to explain the changes to this process in more detail: 

1. April 2023 – monthly complaint invoices were available in the current Member Portal (credit card option available) 
   
   Members whose complaints were closed in March will receive an email notifying them to check the Member Portal for their monthly complaint invoices. This will be sent to the ‘Finance’ contact associated with the membership. 
   
   Members can pay using credit card (via the portal), by Bank Transfer (EFT) or BPAY.  
2. 26 April 2023 – option to pay by credit card on the Member Portal was disabled 
   
   The option to pay monthly invoices using a credit card via the Member Portal was disabled.  
3. May 2023 – interim process while AFCA transitions to a new system (credit card option not available) 
   
   Members whose complaints were closed in April will receive an email notifying them to check the Member Portal for their monthly complaint invoices. This will be sent to the ‘Finance’ contact associated with the membership.  
   
   Members can pay by Bank Transfer (EFT) or BPAY, however, the ability to pay monthly complaint invoices by credit card in the portal will be disabled.  
4. June 2023 – monthly complaint invoices attached to email  
   
   Members whose complaints were closed in May will receive their monthly complaint invoices by email with their invoices attached. This will be sent to the ‘Finance’ contact associated with the membership.  
   
   Members will not be able to view and/or pay their May invoices in the Member Portal. Historical invoices (those from April 2023 and prior) will still be viewable in the current Member Portal. 
   
   Members can pay by Bank Transfer (EFT) or BPAY.  
5. Late June 2023 – Annual registration fee invoices 
   
   Members will receive their annual registration fee invoices by email. Invoices will be attached with instructions and options to pay. This will be sent to the ‘Finance’ contact associated with the membership.  
   
   Members can pay by Bank Transfer (EFT) or BPAY.  
   
   Should members wish to pay by credit card, they can do this from a dedicated secure payment platform.  

Making sure your contact information is up to date 

It is important that all contact information (specifically the ‘Finance’ contact’s email address) is up to date so that AFCA can send invoice/s and any related correspondence to the correct email address(s). You can find instructions for updating your contact information here. 

If you have any questions about the changes to this process, please contact membership@afca.org.au