If you have paid your annual registration fee, you may have noticed that your invoice covers your membership from 1 July 2024 to 30 June 2025, and your membership certificate covers you for an additional month, until 31 July. This is not an error. This extra month is to protect you in case of any delays in invoice payment or processing.

Current invoices became due from 1 July 2024. Rest assured you are not being charged twice for the month of July. This is a goodwill gesture to ensure our members continue to be covered under their AFCA membership over the renewal period.

If you need further clarification, please contact membership@afca.org.au.

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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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