The complaint fee schedule consolidates the fee structure to reduce complexities and encourage early resolution of complaints.
FY24 fee schedule
Between 1 July 2023 and 30 June 2024
Below is the complaint fee schedule for the 2023-24 financial year (1 July 2023 to 30 June 2024).
All fees below are GST exclusive. GST of 10% is applied upon invoicing. The fee schedule does not apply to legacy complaints.
Fee schedule |
Fees |
---|---|
Closed before Referral |
$0 |
Rules assessment |
$0 |
Registration and Referral |
$80.16 |
Fast Track – Case Management |
$951.23 |
Case Management (CM1, CM2, CM – Conciliation, Preliminary View) |
$1,865.06 |
Fast Track – Decision |
$2,746.82 |
Decision |
$8,090.82 |
See the complaint fee guide here.
Systemic issues fees
Systemic issues |
FY24 Fees excluding GST |
---|---|
Level 1 |
$7,428.16 |
Level 2 |
$17,280.36 |
Level 3 |
$27,106.91 |
FY25 fee schedule
Between 1 July 2024 and 30 June 2025
Below is the complaint fee schedule for the 2024-25 financial year (1 July 2024 to 30 June 2025).
All fees below are GST exclusive. GST of 10% is applied upon invoicing. The fee schedule does not apply to legacy complaints.
Fee schedule |
Fees |
---|---|
Closed before Referral |
$0 |
Rules assessment |
$0 |
Registration and Referral |
$96.19 |
Fast Track – Case Management |
$1,141.48 |
Case Management (CM1, CM2, CM – Conciliation, Preliminary View) |
$2,238.07 |
Fast Track – Decision |
$3,158.84 |
Decision |
$9,304.44 |
Systemic issues fees
Systemic issues |
FY25 Fees excluding GST |
---|---|
Level 1 |
$8,542.38 |
Level 2 |
$19,872.41 |
Level 3 |
$31,172.95 |