The complaint fee schedule consolidates the fee structure to reduce complexities and encourage early resolution of complaints.

FY24 fee schedule

Between 1 July 2023 and 30 June 2024

Below is the complaint fee schedule for the 2023-24 financial year (1 July 2023 to 30 June 2024).  

All fees below are GST exclusive. GST of 10% is applied upon invoicing. The fee schedule does not apply to legacy complaints.

Fee schedule

Fees

Closed before Referral

$0

Rules assessment

$0

Registration and Referral

$80.16

Fast Track – Case Management

$951.23

Case Management (CM1, CM2, CM – Conciliation, Preliminary View)

$1,865.06

Fast Track – Decision

$2,746.82

Decision

$8,090.82

See the complaint fee guide here.

Systemic issues fees

Systemic issues

FY24 Fees excluding GST

Level 1

$7,428.16

Level 2

$17,280.36

Level 3

$27,106.91

 

FY25 fee schedule

Between 1 July 2024 and 30 June 2025

Below is the complaint fee schedule for the 2024-25 financial year (1 July 2024 to 30 June 2025).  

All fees below are GST exclusive. GST of 10% is applied upon invoicing. The fee schedule does not apply to legacy complaints.

Fee schedule

Fees

Closed before Referral

$0

Rules assessment

$0

Registration and Referral

$96.19

Fast Track – Case Management

$1,141.48

Case Management (CM1, CM2, CM – Conciliation, Preliminary View)

$2,238.07

Fast Track – Decision

$3,158.84

Decision

$9,304.44

Systemic issues fees

Systemic issues

FY25 Fees excluding GST

Level 1

$8,542.38

Level 2

$19,872.41

Level 3

$31,172.95

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