Significant event hotline: 1800 337 444

AFCA may be able to offer support and information to individuals financially impacted by the coronavirus (COVID-19) pandemic.

The coronavirus pandemic is impacting the lives of people across Australia and AFCA is here to help where we can. Our staff are working from home and are ready to help resolve financial complaints.

How AFCA can help

If you have been financially impacted by the coronavirus pandemic, the first step is to contact your bank, insurance company or financial firm. If you are unhappy with their response to your request for assistance, AFCA can help resolve the dispute.

AFCA’s role is to help you to reach an agreement with your financial firm. We are impartial and independent, and we can award compensation for loss you have suffered because of a financial firm’s actions. Our decisions are legally binding on the financial firm.

What to do next

For more on how AFCA can help and what steps to take, follow the links below;


Financial Difficulty

What to do if you are unable to make payments on loans and credit cards.

Read more

Banking and Finance

Information about issues related to COVID-19, including break fees when switching loans and credit card chargebacks.

Read more


Information and next steps for making an insurance claim due to disruption caused by the coronavirus pandemic.

Read more


Information about how the coronavirus may have affected your superannuation balance and how to apply for early release of funds.

Read more

Small business

Information for small businesses impacted by the coronavirus pandemic.

Read more

Complaint timeframes

AFCA is giving consumers, small businesses and financial firms extra time to respond to complaints during the COVID-19 pandemic. Read more

Useful links and support

Organisations across Australia are providing information and support for people affected by the coronavirus pandemic.