Significant event hotline: 1800 337 444
AFCA may be able to offer support and information to individuals financially impacted by the coronavirus (COVID-19) pandemic.
How AFCA can help
If you have been financially impacted by the coronavirus pandemic, the first step is to contact your bank, insurance company or financial firm. If you are unhappy with their response to your request for assistance, AFCA can help resolve the dispute.
AFCA’s role is to help you to reach an agreement with your financial firm. We are impartial and independent, and we can award compensation for loss you have suffered because of a financial firm’s actions. Our decisions are legally binding on the financial firm.
What to do next
For more information on how AFCA can help and what steps to take, follow the links below;
Financial Difficulty
What to do if you are unable to make payments on loans and credit cards.
Banking and Finance
Information about issues related to COVID-19, including scam activity, break fees when switching loans and credit card chargebacks.
Insurance
Information and next steps for making an insurance claim due to disruption caused by the coronavirus pandemic.
Superannuation
Information about how the coronavirus may have affected your superannuation balance.
Useful links and support
Organisations across Australia are providing information and support for people affected by the coronavirus pandemic.
- australia.gov.au - the latest coronavirus news, updates and advice from government agencies across Australia.
- SBS Language - coronavirus information in your language
- National Debt Helpline: 1800 007 007
- Find a financial counsellor near you
- More links to resources and support
