Code Compliance publications

The Code Team supports independent committees to monitor compliance with codes of practice in the Australian financial services industry, and to achieve service standards that people can trust.

The committees’ publications, including annual compliance reviews, inquiry reports and guidance notes, offer in-depth analysis as well as valuable guidance on code compliance within the banking, customer owned banking, general insurance, insurance broking and life insurance industries.

Find out more about the Codes of Practice

2023

Customer Owned Banking Code Compliance Committee:

• Customer Owned Banking Code Compliance Committee – Annual Data Report 2021-22, April 2023 (PDF, 1,326KB, 39 pages)

General Insurance Code Governance Committee:

• General Insurance Industry Data Report 2021–22 (PDF, 4.0MB, 64 pages)

Insurance Brokers Code Compliance Committee:

• Insurance Brokers Code Compliance Committee - Implementing the 2022 Code (PDF, 1,278KB, 18 pages)

Life Insurance Code of Practice:

• Life CCC Annual Report 2022-23 (PDF, 1,224KB, 31 pages)
• Life CCC Annual Industry Data and Compliance Report 2021-22 (PDF, 441KB, 31 pages)
• Life CCC Priority Monitoring Framework
• Life CCC Transition to Code 2.0 Guide (Version 3)
• Policy Design and Disclosure Obligations – Section 3.1 Own Motion Inquiry repor

2022

Customer Owned Banking Code Compliance Committee:

• Customer Owned Banking Code Compliance Committee – Vulnerability (PDF, 827KB, 50 pages)
• Customer Owned Banking Code Compliance Committee – Annual Data Report 2020-21, March 2022 (PDF, 1,585KB, 69 pages)

General Insurance Code Governance Committee:

• General Insurance Code Governance Committee Annual Report 2021-22 (PDF, 4.0MB, 26 pages)

Insurance Brokers Code Compliance Committee:

• Insurance Brokers Code Compliance Committee - Good Practice and Company Culture (PDF, 428KB, 15 pages)

Life Insurance Code of Practice:

• The Annual Report of the Life Code Compliance Committee (PDF, 998KB, 36 pages)

2021

Banking Code Compliance Committee:

• Banking Code Compliance Committee Annual Report 2020-21 (PDF, 2.6MB, 23 pages)
• BCCC compliance update: cancellation of direct debits (PDF, 1.3MB, 16 pages)
• Banks’ compliance with the Banking Code of Practice – July to December 2020 (PDF, 826KB, 22 pages)
• Banks' compliance with the Banking Code's guarantee obligations (PDF, 784KB, 67 pages)
• Building Organisational Capability: How banks can improve compliance with the Banking Code of Practice and deliver better customer outcomes (PDF, 683KB, 38 pages)
• Banks’ compliance with the Banking Code of Practice – January to June 2020 (PDF, 598KB, 40 pages)

Customer Owned Banking Code Compliance Committee:

• Customer Owned Banking Code Compliance Committee – Annual Report 2020-21, August 2021 (PDF, 526 KB, 18 pages)
• Customer Owned Banking Code Compliance Committee – Follow-up Inquiry Report ‘Sale of Consumer Credit Insurance by customer owned banking Code subscribers’, June 2021 (PDF, 630 KB, 25 pages)
• Customer Owned Banking Code Compliance Committee – 2019-20 ACS verification Report, May 2021 (PDF, 745KB, 33 pages)

General Insurance Code Governance Committee:

• General Insurance Code Governance Committee Annual Report 2019-20 (PDF, 794KB, 88 pages)
• Assessment of compliance with new provision on family violence policies (PDF, 111KB, 6 pages)

Insurance Brokers Code Compliance Committee:

• Insurance Brokers Code Compliance Committee – Annual Data Report 2020, December 2021 (PDF, 9,769KB, 60 pages)
• Insurance Brokers Code Compliance Committee – Annual Report 2020-21 ‘Culture is the Key’, August 2021 (PDF, 1,013 KB, 27 pages)
• Insurance Brokers Code Compliance Committee – Own Motion Inquiry Report ‘Premium Funding’, June 2021 (PDF, 824 KB, 34 pages)

Life Insurance Code of Practice:

• Life CCC Annual Industry Data and Compliance Report 2020-21 (PDF, 515KB, 40 pages)
• Medical Definitions Report - Section 3.2 (PDF, 368KB, 18 pages)
• Life Insurance Code of Practice Annual Industry Data and Compliance Report 2019-20 (PDF, 622KB, 42 pages)
• Life Insurance Code Compliance Committee Annual Report 2020-21 (PDF, 1.33MB, 40 pages)

2020

Banking Code Compliance Committee:

• Banking Code Compliance Committee - Annual Report 2019–2020 (PDF, 4MB, 24 pages)
• Banks’ compliance with the Banking Code of Practice - July to December 2019 (PDF, 880kb, 30 pages)

Customer Owned Banking Code Compliance Committee:

• Customer Owned Banking Code Compliance Committee – Annual Report 2019-20, December 2020 (PDF, 1.4 MB, 71 pages)
• Compliance with privacy obligations follow-up inquiry outcomes – Follow-up inquiry into how Code subscribers applied recommendations issued by the Committee to improve compliance with privacy obligations under Section D23 and Key Promise 8 of the Code, June 2020 (PDF, 739KB, 40 pages)

General Insurance Code Governance Committee (GICGC)

• Living the Code: Embedding Code obligations in compliance frameworks (PDF, 370 KB, 44 pages)
• Media Release - Living the Code: Embedding Code obligations in compliance frameworks (PDF, 600 KB, 1 page)
• General Insurance Code Governance Committee (GICGC) Annual Report 2018-19 (PDF, 2.03 MB, 105 pages)

Insurance Brokers Code Compliance Committee

• Insurance Brokers Code Compliance Committee own motion inquiry report ‘Sale of add-on general insurance products’, December 2020 – an inquiry into whether and how Code subscribers offer add-on general insurance products subject to obligations under the Insurance Brokers Code of Practice ‘to provide advice that is appropriate for your needs’  (PDF, 780KB, 26 pages)
• Insurance Brokers Code Compliance Committee – Annual Review 2019-20 (PDF, 918KB, 75 pages)
   

Life Insurance Code of Practice

• Life Code Compliance Committee - Annual Report 2019-20 (PDF, 1.1 MB, 35 pages)
• Annual Industry Data and Compliance Report 2018-19 (PDF, 454 KB, 34 pages)
• Media Release - Annual Industry Data and Compliance Report 2018-19  (PDF, 189 KB, 1 page)
• Claims and Complaints Handling Obligations (PDF, 224 KB, 15 pages)
   

2019

Insurance Brokers

• Our impact, Insurance Brokers Code Compliance Committee Annual Review 2018-19, October 2019 (PDF, 672 KB, 63 pages)
• Insurance Brokers Code Compliance Committee Own Motion Inquiry Report 'Improving complaints handling timeframes', October 2019 (PDF, 679 KB, 31 pages)

Life Insurance Code of Practice

• Life Code Compliance Committee Annual Report 2018-2019, September 2019 (PDF, 629 KB, 33 pages)
• Annual Industry Data and Compliance Report 2017-2018, March 2019 (PDF, 441 KB, 30 pages)

Customer Owned Banking

• Customer Owned Banking Code Compliance Committee Annual Report 2018-19, December 2019 (PDF, 685 KB, 61 pages)
• Sale of consumer credit insurance by customer owned banking Code subscribers, September 2019 (PDF, 712KB, 33 pages)
• Direct Debit Second Follow Up Own Motion Inquiry, March 2019 (PDF, 936 KB, 28 pages)

Banking Code of Practice

• CCMC BCCC Annual Report 2018-2019, November 2019 (PDF, 1.40 MB, 20 pages)
• BCCC Report - Compliance with the Code of Banking Practice 2018-19, November 2019 (PDF, 812 KB, 62 pages)
• BCCC Inquiry Report - Banks transition to the 2019 Banking Code of Practice, November 2019 (PDF, 717 KB, 35 pages)
• Media Release: New Banking Code Compliance Committee open for business, July 2019 (PDF, 98 KB, 1 page)

General Insurance Code Governance Committee (GICGC)

• General Insurance in Australia: 2017-18 and current insights, April 2019 (PDF, 2.02 MB, 96 pages)
• General Insurance Code Governance Committee report 'How insurers handle consumer complaints', January 2019 (PDF, 1.04MB, 44 pages)
   

2018

Banking Code Compliance Monitoring Committee (CCMC)

• Annual Report 2017-2018 from the CCMC, November 2018 (PDF, 644 KB, 16 pages)
• Banks' Annual Compliance Statement results 2017-2018 from the CCMC, November 2018 (PDF, 717 KB, 63 pages)

Customer Owned Banking

• Annual Compliance Report 2017-18 from the Customer Owned Banking Code Compliance Committee, November 2018 (PDF, 726 KB, 54 pages)

Insurance Brokers

• Insurance Brokers Code Compliance Committee Annual Review 2017-18 ‘Our impact’, August 2018 (PDF, 809KB, 54 pages).
• Insurance Brokers Code Compliance Committee Own Motion Inquiry Report ‘Improving how insurance brokers handle complaints’ November 2018 (PDF, 700KB, 41 pages)

Life Insurance

• Life Code Compliance Committee Annual Report 2017-18 November 2018 (PDF, 591 KB, 29 pages)
   

For Code Compliance publications released prior to the commencement of AFCA, please click here.