The Australian Financial Complaints Authority (AFCA) is governed by a set of Rules. These Rules are approved by ASIC, in accordance with the requirments of the Corporations Act 2001 (Cth) and are explained in more detail in our Operational Guidelines.
AFCA's Rules and Guidelines are published to provide complete transparency into how we operate. Since coming into effect on 1 November 2018, there have been several important updates to the Rules and Guidelines which you can read below.
We have a Transitional Superannuation Guide to help providers and consumers understand how AFCA operates within its superannuation jurisdiction.