On 8 November 2021, AFCA published a refreshed version of the AFCA Approach to Terms of Settlement.

Changes to the approach include:

  • Explicit guidance on when a settlement is unfair
  • When AFCA can accept a new complaint about the settlement process 

The new and previous version of the approach are available below:

 

For any further information please contact Michelle Kumarich at mkumarich@afca.org.au. If you have any comments or feedback please provide that to Michelle by 8 December 2021. 

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