Year published

17 APR 20
Court appeals of AFCA decisions unsuccessful

The Australian Financial Complaints Authority (AFCA) has received two separate court decisions which support the scope of AFCA’s fairness jurisdiction in both its superannuation and gener

17 APR 20
AFCA appoints two new Lead Ombudsmen

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointments of Ms Natalie Cameron as Investments and Advice Lead Ombudsman, and Ms Heather Gray as Superan

16 APR 20
AFCA gives more time to resolve complaints

The Australian Financial Complaints Authority (AFCA) will give consumers, small businesses and financial firms extra time to respond to complaints due to the COVID-19 pandemic.   

23 MAR 20
AFCA sets out how it will work with regulators, consumers and industry, taking into account COVID-19 challenges

The Australian Financial Complaints Authority (AFCA) will modify its approach to dispute resolution to take into account all regulatory and legislative changes announced as part of Austra

10 MAR 20
Complaints about home loans increase by 20%

New data released today by the Australian Financial Complaints Authority (AFCA) has shown that complaints about home loans have increased by 20 per cent in the last six months of 2019.

05 FEB 20
AFCA responds to compensation scheme of last resort consultation

The Australian Financial Complaints Authority (AFCA) has reconfirmed its strong support for creating a compensation scheme of last resort (CSLR) in a submission published today.

24 JAN 20
Financial ombudsman warns against insurance middlemen

The Australian Financial Complaints Authority (AFCA) has warned people affected by recent natural disasters, against signing up with insurance middlemen in the hope of progressing their c

23 JAN 20
Financial ombudsman launches dedicated bushfire hotline

The Australian Financial Complaints Authority (AFCA) has today launched a support hotline to ensure priority service for those impacted by the devastating Australian bushfires.

02 JAN 20
AFCA announces dedicated support for bushfire victims

The Australian Financial Complaints Authority sends its profound condolences to the communities impacted by the devastating bushfires currently burning across New South Wales, South Austr

29 NOV 19
AFCA approach to adviser conduct obligations

The Australian Financial Complaints Authority (AFCA) has today announced how it will assess adviser conduct obligations under the new Financial Adviser Code of Ethics.

If you were affected by a significant event:

  • Lodge a claim directly with your financial firm's internal dispute resolution team first. You can find a financial firm's details here
  • If you are unable to contact your financial firm, or are unhappy with their response, contact them directly or lodge a complaint with us
  • If you are not happy with the outcome, lodge a complaint with us.
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