AFCA announces Deputy Chief Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Dr June Smith as the Deputy Chief Ombudsman following a nationwide search. 

AFCA delivers $83m win for consumers and small business

AFCA reminds insurance companies to focus on fairness

The Australian Financial Complaints Authority (AFCA) has reminded insurance companies that complaints it receives will be assessed on how fairly the company treats its customers.

AFCA welcomes ASIC approval for legacy complaints

The Australian Financial Complaints Authority (AFCA) has welcomed the Australian Securities and Investments Commission's (ASIC) announcement that it has approved a change to AFCA’s Rules to allow it to investigate certain complaints dating back to 1 January 2008.

AFCA to strengthen leadership team

The Australian Financial Complaints Authority (AFCA) has announced that it is recruiting for a number of newly-created senior roles.

AFCA welcomes moves to track dispute resolution within financial firms

The Australian Financial Complaints Authority (AFCA) has welcomed ASIC’s announcement of a raft of measures to strengthen the complaints handling process within financial firms.

Announcing Kathy Bowlen as the new Executive General Manager - Communications and Stakeholder Relations

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Kathy Bowlen as the inaugural Executive General Manager – Communications and Stakeholder Relations.

Financial firms required by law to cooperate with AFCA

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement that from today financial firms will be required by law to cooperate with AFCA to resolve financial complaints.

Rebl Corp contracts under investigation by AFCA

Helen Coonan: AFCA is bringing a fairness revolution to the banks

Australian Financial Complaints Authority (AFCA) will push the banking sector to undertake a cultural transformation as part of a “fairness revolution” by the new one-stop-shop ombudsman set up to deal with financial complaints.