The Chair of the Board of the Australian Financial Complaints Authority (AFCA) the Hon. Helen Coonan today announced the appointment of David Locke as the Chief Ombudsman and Chief Executive Officer of AFCA.
AFCA has drafted proposed Rules governing its jurisdiction and process for resolving complaints. The Rules, when finalised and approved by ASIC, will apply from the commencement of AFCA on 1 November 2018.
The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services to establish and operate the Australian Financial Complaints Authority (AFCA).