Rappsville and Long Gully Road Fires significant event response

AFCA has activated its significant event response plan following the Rappsville and Long Gully Road NSW Fires, being declared a catastrophe.

Australian customers impacted by the collapse of UK travel firm Thomas Cook

UK travel firm Thomas Cook has stopped trading. As of 23 September 2019, all Thomas Cook bookings, flights and holidays have been cancelled.

AFCA makes submissions to two ASIC consultations

AFCA has made submissions in response to ASIC consultations, as part of our commitment to be a fair, ethical and trusted service.

AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September as part of the national Financial Fairness Roadshow.

AFCA updates Rules to name financial firms

AFCA has announced its latest Rule change allowing the authority to identify financial firms in published determinations.

NSW and QLD bushfires significant event response

AFCA has activated its significant event response plan following the NSW and QLD bushfires being declared a catastrophe on 7 September 2019 by the Insurance Council of Australia.

29 financial firms breach AFCA member requirements

The Australian Financial Complaints Authority has today named 29 financial firms who have failed to pay complaint-related charges, breaching AFCA membership requirements.

Fairer outcomes for consumers with new ASIC power

The Australian Financial Complaints Authority has strongly welcomed ASIC’s new product intervention power in a submission published today.

AFCA to name financial firms in determinations

The Australian Financial Complaints Authority will begin naming financial firms in its published determinations to increase transparency in the financial sector and enhance consumer confidence.

AFCA raises issues based on complaints about Forex Financial Services

AFCA has received a high volume of complaints regarding services allegedly provided by Forex Financial Services.