AFCA 2020 member forums

AFCA member forums are an opportunity for the financial industry to come together and hear the latest complaint statistics and trends, updates on AFCA initiatives, case studies that highlight our approach to certain issues and ask questions to AFCA decision makers. Sign up now to secure your place. All tickets are free.

AFCA responds to compensation scheme of last resort consultation

The Australian Financial Complaints Authority (AFCA) has reconfirmed its strong support for creating a compensation scheme of last resort (CSLR) in a submission published today.

AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'

The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of Recommendation 4.8 from the financial services Royal Commission.

Financial ombudsman warns against insurance middlemen

The Australian Financial Complaints Authority (AFCA) has warned people affected by recent natural disasters, against signing up with insurance middlemen in the hope of progressing their claims.

Financial ombudsman launches dedicated bushfire hotline

The Australian Financial Complaints Authority (AFCA) has today launched a support hotline to ensure priority service for those impacted by the devastating Australian bushfires.

VIC, NSW and ACT hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the VIC, NSW and ACT hailstorms, being declared a catastrophe on 21 January 2020 by the Insurance Council of Australia (ICA).

AFCA announces dedicated support for bushfire victims

The Australian Financial Complaints Authority sends its profound condolences to the communities impacted by the devastating bushfires currently burning across New South Wales, South Australia and Victoria.

AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of last resort.

South East Queensland hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland hailstorms, being declared a catastrophe on 18 November 2019 by the Insurance Council of Australia (ICA).

AFCA confirms its approach to responsible lending will be fully aligned to ASIC's guidance

AFCA confirms its approach to responsible lending will be fully aligned to ASIC’s guidance