AFCA announces dedicated support for bushfire victims

The Australian Financial Complaints Authority sends its profound condolences to the communities impacted by the devastating bushfires currently burning across New South Wales, South Australia and Victoria.

AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of last resort.

South East Queensland hailstorms significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Queensland hailstorms, being declared a catastrophe on 18 November 2019 by the Insurance Council of Australia (ICA).

AFCA confirms its approach to responsible lending will be fully aligned to ASIC's guidance

AFCA confirms its approach to responsible lending will be fully aligned to ASIC’s guidance

AFCA approach to adviser conduct obligations

The Australian Financial Complaints Authority (AFCA) has today announced how it will assess adviser conduct obligations under the new Financial Adviser Code of Ethics.

AFCA welcomes new General Counsel

The Australian Financial Complaints Authority (AFCA) has today welcomed Anna Campbell to the newly-created position of General Counsel.

Australian Bushfires 2019-2020 significant event response

AFCA has activated its significant event response following the North Coast NSW Bushfires in November 2019.

AFCA to strengthen focus on systemic issues

The Australian Financial Complaints Authority is bolstering its work in raising standards and minimising consumer harm, with the creation of a new leadership position, Lead Ombudsman– Systemic Issues and Remediation.

AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints

AFCA’s new ‘Datacube’ enables Australians to see how Financial Firms are handling Complaints

AFCA announces appointment of Chief Operating Officer

The Australian Financial Complaints Authority is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer.