AFCA to strengthen leadership team

AFCA has announced that it is recruiting for a number of newly-created senior roles.

AFCA welcomes moves to track dispute resolution within financial firms

The Australian Financial Complaints Authority (AFCA) has welcomed ASIC’s announcement of a raft of measures to strengthen the complaints handling process within financial firms.

Announcing Kathy Bowlen as the new Executive General Manager - Communications and Stakeholder Relations

The Australian Financial Complaints Authority is pleased to announce the appointment of Kathy Bowlen as the inaugural Executive General Manager – Communications and Stakeholder Relations.

AFCA meets with flood-affected Townsville community to offer financial dispute assistance

AFCA is in Townsville again today to meet with those affected by the recent Townsville floods.

Bunyip bushfires significant event response

AFCA has activated its significant event response plan following the Bunyip bushfires being declared a catastrophe on 8 March 2019 by the Insurance Council of Australia.

AFCA submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system

AFCA made a submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system.

AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January 2008.

Townsville floods significant event response

AFCA has activated its significant event response plan following the Townsville Inundation being declared a catastrophe on 4 February 2019 by the Insurance Council of Australia.

AFCA's response to the Royal Commission Final Report

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry handed down its final report to the Governor-General on 1 February 2019.

Sydney Hail Storms significant event response

AFCA has activated its significant event response plan following the Sydney Hail Storms on 20 December 2018.