North Coast NSW Bushfires significant event response

AFCA has activated its significant event response following the North Coast NSW Bushfires in November 2019.

AFCA to strengthen focus on systemic issues

The Australian Financial Complaints Authority is bolstering its work in raising standards and minimising consumer harm, with the creation of a new leadership position, Lead Ombudsman– Systemic Issues and Remediation.

AFCA's new 'Datacube' enables Australians to see how Financial Firms are handling Complaints

AFCA’s new ‘Datacube’ enables Australians to see how Financial Firms are handling Complaints

AFCA announces appointment of Chief Operating Officer

The Australian Financial Complaints Authority is pleased to announce the appointment of Justin Untersteiner as Chief Operating Officer.

$185 million in compensation awarded to consumers in AFCA's first 12 months

The Australian Financial Complaints Authority is today celebrating 12 months since it opened its doors as the nation’s one-stop-shop for complaints about financial firms.

AFCA appoints industry leader to spearhead customer service

The Australian Financial Complaints Authority is pleased to announce Rob Guest has commenced in the role of Executive General Manager, Customer Service and Resolution.

Rappsville and Long Gully Road Fires significant event response

AFCA has activated its significant event response plan following the Rappsville and Long Gully Road NSW Fires, being declared a catastrophe.

Australian customers impacted by the collapse of UK travel firm Thomas Cook

UK travel firm Thomas Cook has stopped trading. As of 23 September 2019, all Thomas Cook bookings, flights and holidays have been cancelled.

AFCA makes submissions to two ASIC consultations

AFCA has made submissions in response to ASIC consultations, as part of our commitment to be a fair, ethical and trusted service.

AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September as part of the national Financial Fairness Roadshow.