Consultation now open on AFCA Rules changes

AFCA is seeking submissions on proposed changes to its Rules which will expand its jurisdiction to deal with eligible complaints about conduct dating back to 1 January 2008.

Bunyip bushfires significant event response

AFCA has activated its significant event response plan following the Bunyip bushfires being declared a catastrophe on 8 March 2019 by the Insurance Council of Australia.

AFCA submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system

AFCA made a submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system.

AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January 2008.

Townsville floods significant event response

AFCA has activated its significant event response plan following the Townsville Inundation being declared a catastrophe on 4 February 2019 by the Insurance Council of Australia.

AFCA's response to the Royal Commission Final Report

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry handed down its final report to the Governor-General on 1 February 2019.

Sydney Hail Storms significant event response

AFCA has activated its significant event response plan following the Sydney Hail Storms on 20 December 2018.

86 financial firms with unpaid fees are now in breach of their legal obligations

Due to outstanding fees the AFCA membership application of 86 organisations have now been cancelled.

AFCA provides a submission to the inquiry into 'credit and financial services targeted at Australians at risk of hardship'

AFCA has provided a submission to the inquiry into ‘Credit and financial services targeted at Australians at risk of hardship’ by the Senate Economics References Committee.

AFCA offices closed over the festive season

Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.