Townsville floods significant event response

AFCA has activated its significant event response plan following the Townsville Inundation being declared a catastrophe on 4 February 2019 by the Insurance Council of Australia.

AFCA's response to the Royal Commission Final Report

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry handed down its final report to the Governor-General on 1 February 2019.

Sydney Hail Storms significant event response

AFCA has activated its significant event response plan following the Sydney Hail Storms on 20 December 2018.

86 financial firms with unpaid fees are now in breach of their legal obligations

Due to outstanding fees the AFCA membership application of 86 organisations have now been cancelled.

AFCA provides a submission to the inquiry into 'credit and financial services targeted at Australians at risk of hardship'

AFCA has provided a submission to the inquiry into ‘Credit and financial services targeted at Australians at risk of hardship’ by the Senate Economics References Committee.

AFCA offices closed over the festive season

Both the Melbourne and Sydney AFCA offices will be closed from Monday 24 December to Friday 28 December and on Tuesday 1 January 2019.

AFCA and SCT statement on transitional arrangements

AFCA and SCT have been working collaboratively during the last six months to ensure there are appropriate transition arrangements in place for the effective handling of superannuation disputes immediately prior to and after 1 November.

South East Coast storms and flooding significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South East Coast storms and flooding being declared a catastrophe from 4 February 2020 by the Insurance Council of Australia (ICA).