Updated: 27 October 2022

Liquidators have been appointed

On 11 November 2019, Mr Gavin Morton of Morton’s Solvency Accountants was appointed as liquidator of A.C.N 140 520 225 (formerly known as MyPlanner Australia Pty Ltd).

It is unclear at this stage what return the liquidator will be able to pay to creditors. If you have a Determination from AFCA against MyPlanner Australia Pty Ltd please contact the Liquidator and provide a copy.

You may contact the liquidator directly if you have any questions about their role. If you have correspondence or information that may assist the liquidator, you should provide this to them as soon as possible. The relevant contact is:

Mr Gavin Morton
Morton’s Solvency Accountants
PO Box 2012
Brisbane 4001
+61 7 3832 7131

The financial firm remains a current member of AFCA

At this time, despite the cancellation of its license and liquidation status, A.C.N 140 520 225 (formerly known as MyPlanner Australia Pty Ltd) is a current member of AFCA.

What this may mean for complaints

From April 2020, AFCA paused complaints against insolvent financial firms financial firms while awaiting detail of the scope and timing of a Compensation Scheme of Last Resort (CSLR).

On 16 July 2021 the Federal Government released the exposure draft legislation to establish the Compensation Scheme of Last Resort (CSLR).

The establishment of the Compensation Scheme of Last Resort will support ongoing confidence in the financial system’s dispute resolution framework by facilitating the payment of compensation to eligible consumers who have received a determination for compensation from the Australian Financial Complaints Authority (AFCA) which remains unpaid.

Complaints against insolvent financial firms and other complaints that were on pause while awaiting the introduction of CSLR will continue to be paused and will be assessed once the legislation has come into effect.

AFCA will only be able to fully assess the impact of the CSLR to a complaint when details of the scheme are finalised and legislated by the Government. We will review all relevant complaints as soon as that occurs.

AFCA will contact all parties to discuss the status of paused complaint after that assessment is completed.

Read more at afca.org.au/CSLR.

We will keep you updated

AFCA will keep you up to date as we become aware of new information about MyPlanner Australia Pty Ltd that may affect complaints.

Please check this webpage regularly.

Any questions?

If you have any questions or want more information about lodging a complaint, please

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy


We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.