Updated: 10 December 2020

AFCA notes the decision recently handed down by the NSW Supreme Court regarding DH Flinders Pty Limited v Australian Financial Complaints Authority.

AFCA is reviewing and considering the potential impact of the Court’s decision on current complaints. We will continue to work with financial firms and complainants to resolve disputes fairly and this includes ensuring complainants receive open and transparent communication from us on the progress of their complaint.

AFCA is proactively contacting relevant complainants and financial firms to advise them that we are reviewing the impact of the DH Flinders case on their complaints. As soon as we have clarity on this we will be communicating further with relevant complainants. 

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