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1800 931 678 (free call) 1300 56 55 62 (Members)

Make a complaint

  • Financial difficulty
  • Find a financial firm or superannuation fund
  • Before you complain to us
  • Accessibility and support
  • Languages
  • Credit, finance and loan complaints
  • Insurance complaints
  • Banking deposits and payments complaints
  • Investments and financial advice complaints
  • Superannuation complaints

What to expect

  • Current complaints with FOS, CIO or SCT
  • Complaints we consider
  • The process we follow
  • How we make decisions
  • Search published decisions
  • Outcomes AFCA provides
  • Feedback about our service
  • Other places to get help
  • Information for consumers
  • Information for small business

News and outreach

  • Media releases
  • Latest news
  • Current matters
  • Social media
  • AFCA Roadshow
  • Events and speaking engagements
  • Webcasts
  • Information for consumer advocates

About AFCA

  • Corporate information
  • Annual review
  • Rules and guidelines
  • Codes of practice
  • Accessibility
  • Independence
  • Fairness
  • Accountability
  • Efficiency and effectiveness
  • Systemic issues
  • Publications
  • Submissions
  • Forms
  • Careers
  • Privacy policy
  • Website information
  • Contact us
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