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Current matters

  • Equitable Financial Solutions Pty Ltd (Updated November 2019)
  • MyPlanner Australia Pty Ltd (Updated November 2019)
  • KP International Group Australia Pty Ltd (Updated November 2019)
  • UK travel firm Thomas Cook (Updated September 2019)
  • Sterling Group investors (Updated September 2019)
  • Forex Financial Services Pty Ltd (Updated August 2019)
  • Digital Rebl Pty Ltd and Media Rebl Pty Ltd (Updated April 2019)
  • Forex Capital Trading Pty Ltd (Updated June 2019)
  • AGM Markets Pty Ltd (Updated March 2019)
  • Berndale Capital Securities Pty Ltd (Updated July 2019)
  • Bestjet Travel Pty Ltd (Bestjet) (Updated January 2019)
  • Viewble Media and The Shoppers Network (Updated May 2019)
1800 931 678 (free call) 1300 56 55 62 (Members)

Make a complaint

  • Financial difficulty
  • Find a financial firm or superannuation fund
  • Before you complain to us
  • Accessibility and support
  • Languages
  • Credit, finance and loan complaints
  • Insurance complaints
  • Banking deposits and payments complaints
  • Investments and financial advice complaints
  • Superannuation complaints
  • Legacy complaints

What to expect

  • Current complaints with FOS, CIO or SCT
  • Complaints we consider
  • The process we follow
  • How we make decisions
  • Search published decisions
  • Outcomes AFCA provides
  • Feedback about our service
  • Other places to get help
  • Information for consumers
  • Information for small business

News and outreach

  • Consultation
  • Media releases
  • Newsletter
  • Royal Commission updates
  • Significant events
  • Statistics
  • Comparative reporting
  • Latest news
  • Current matters
  • Social media
  • AFCA Roadshow
  • Events and speaking engagements
  • Webcasts
  • Information for consumer advocates
  • Information about unpaid determinations

About AFCA

  • Corporate information
  • Annual Review
  • Rules and guidelines
  • Codes of practice
  • Accessibility
  • Independence
  • Fairness
  • Accountability
  • Efficiency and effectiveness
  • Systemic issues
  • Publications
  • Submissions
  • Forms
  • Careers
  • Privacy policy
  • Website information
  • Contact us
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