The Australian Financial Complaints Authority (AFCA) is committed to sharing information about our work with the public and improving awareness about our service.
We publish a range of items, including:
We provide a full list of events and engagements on our events calendar.
An important objective for us is to provide an accessible service for everyone. We attend a range events across the country to raise awareness of AFCA with people who might need help with a financial complaint and who may not be aware there is an ombudsman in financial services.
Invite AFCA to your community event by sending an email to email@example.com or calling 1800 931 678 during business hours (AEDT).
We publish information for consumer advocates to assist them in dealing with AFCA, representing someone with a complaint, or referring complaints to us. These groups include: