Year published
AFCA accredited as a Family Friendly Workplace
12 May 2023
In celebration of National Families Week, the Australian Financial Complaints Authority (AFCA) is proud to share that it has been certified as a Family Friendly Workplace.
AFCA launches Diversity, Inclusion and Belonging Strategy and Action Plan
12 May 2023
The Australian Financial Complaints Authority (AFCA) has launched its Diversity, Inclusion and Belonging Strategy and Action Plan outlining the actions it will take over the next three years to work towards its vision of being a diverse and inclusive workplace where all people feel they belong.
Consumers sent 17,000 complaints to AFCA during pandemic
11 May 2023
Consumers took more than 17,000 complaints to the Australian Financial Complaints Authority because of the impact of the COVID-19 pandemic on their banking, insurance and other financial services, AFCA reported after the World Health Organisation (WHO) declared an end to the global emergency.
Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice
09 May 2023
The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice.
Complaints paused due to firm insolvency – May 2023 update
02 May 2023
As at 1 May 2023, the Australian Financial Complaints Authority (AFCA) had 4,876 open complaints involving 53 financial firms impacted by insolvency.
Reminder: AFCA consultation on proposed changes to Rules and Operational Guidelines closes 22 May
27 April 2023
As outlined in previous Member News, AFCA is consulting on proposed changes to its Rules and Operational Guidelines. The consultation commenced on 27 March and will close on 22 May.
AFCA publishes new factsheet and EDR response guide about add-on insurance
27 April 2023
AFCA has published a new factsheet and External Dispute Resolution (EDR) response guide about add-on insurances.
AFCA and APRA sign MoU
27 April 2023
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March complaints update
27 April 2023
More than 11,000 complaints were lodged with AFCA in March 2023, a new monthly record for the ombudsman service. AFCA has now received 71,737 complaints since 1 July 2022 (as of 1 April 2023).
Independent Review March 2023 Quarterly Update
26 April 2023
AFCA has published its Independent Review response Quarterly Update for March 2023.
