Year published
AFCA releases its submission to Independent Review
26 March 2021
The Australian Financial Complaints Authority (AFCA) has released its submission to the scheduled Independent Review of its first two years of operations.
New South Wales and South East Queensland storms and floods event 2021
22 March 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the New South Wales and South East Queensland storms and floods event 2021 being declared a catastrophe from 22 March 2021 by the Insurance Council of Australia (ICA).
AFCA Datacube updated with latest complaint statistics
11 March 2021
The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about financial complaints lodged from 1 July to 31 December 2020.
A year on: update on COVID-19 complaints
10 March 2021
AFCA has received more than 11,000 complaints related to the COVID-19 pandemic since early March 2020.
New factsheet: How AFCA will assess the information you give us
26 February 2021
AFCA has published a new factsheet explaining how we will assess the information given to us by complainants and financial firms.
Increase in imposter bond scams
26 February 2021
From 1 January 2021, all registered DAAs must be AFCA members in accordance with the Bankruptcy (Registered Debt Agreement Administrator Conditions) Determination 2020.
AFCA Rules change: authorised representatives
26 February 2021
AFCA has amended its Rules to provide clarity for consumers and financial firms regarding AFCA’s jurisdiction to receive complaints about the conduct of an authorised representative of an AFCA member.
AFCA Independent Review
26 February 2021
The Federal Government has announced an independent review of AFCA, following our first two years of operations. AFCA Chief Ombudsman and CEO David Locke said: “We are proud of all that AFCA has achieved in the space of two years. AFCA welcomes the opportunity to make a submission and put forward our views of how external dispute resolution for the financial services industry can be further improved."
AFCA Datacube update
26 February 2021
AFCA will update its online comparative reporting tool, the AFCA Datacube, on March 11. The update will include information about financial complaints lodged with AFCA from 1 July 2020 to 31 December 2020.
