Year published
AFCA Board approves FY21-22 member fee schedule
28 May 2021
The AFCA board has approved the member fee schedule for the 2021-22 financial year.
Case study: inappropriate advice about a Self-Managed Super Fund (SMSF)
27 May 2021
This case study examines to what extent an adviser (financial firm) is obligated to provide warnings to a complainant about potential risks they are already aware of.
Big picture focus, reduced complaints
21 May 2021
More than one year on, the COVID-19 pandemic has had a major impact on Australian consumers with many people finding themselves in financial situations not experienced before. To assist consumers, AFCA Chief Ombudsman David Locke says financial service providers must stay focused on the bigger picture.
AFCA announces John Pollaers OAM as next Independent Chair
17 May 2021
The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the appointment of Professor John Pollaers OAM as its next Independent Chair.
Telling your customers about AFCA
28 April 2021
AFCA has updated its guidance on how members should ensure their customers are aware that they can bring a complaint to AFCA.
New AFCA approach: Cancellation of insurance policies for non-payment premiums
27 April 2021
This document outlines how AFCA investigates and resolves complaints when an insurer cancels a policy due to non-payment of an insurance premium, and includes best practice examples of cancellation notices.
Updates to Recommendation and Determination documents
26 April 2021
AFCA is introducing changes to our Recommendation and Determination documents to clearly summarise our decisions and demonstrate how an outcome is fair.
Complete your AFCA annual assessment
16 April 2021
AFCA is reminding all members to complete their annual assessment as soon as possible, to ensure they are invoiced correctly. Please complete your annual assessment by Friday 30 April 2021, otherwise AFCA will make the assessment on your behalf, which may mean you will pay more than you need to.
Top 10 tips for getting financial advice right
13 April 2021
Giving financial advice? Here are the top ten tips from AFCA's investment and advice team.
AFCA Engagement Charter Consultation
29 March 2021
Update: AFCA Engagement Charter consultation now closed.
AFCA is consulting members on our draft Engagement Charter.
