Year published
Compensation Scheme of Last Resort
20 July 2021
On 16 July 2021 the Federal Government released the exposure draft legislation to establish the Compensation Scheme of Last Resort (CSLR).
AFCA receives 70,000 financial complaints in 2020-21
05 July 2021
Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged more than 70,000 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months.
AFCA Engagement Charter now live
01 July 2021
AFCA has developed an Engagement Charter to summarise what it expects from all users of its service, including AFCA.
Debt management firms become AFCA members
30 June 2021
Under new government regulations certain debt management services are now prescribed as a type of credit activity for the purposes of the National Consumer Credit Protection Act 2009.
An easier renewal for ACR members
29 June 2021
This year, we’re making it easier for Authorised Credit Representatives to renew their AFCA membership.
Why do clients complain about good advisers?
21 June 2021
AFCA Investment and Advice Ombudsman Nicolas Crowhurst explains why even the best professionals receive complaints from time to time, and what advisers can do next if they receive a complaint. Originally published by AdviserVoice.
Victorian Floods and Storms
15 June 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Victorian Floods and Storms being declared a catastrophe on 13 June 2021 by the Insurance Council of Australia (ICA).
AFCA publishes new EDR response guide – credit enquiries
09 June 2021
The Australian Financial Complaints Authority (AFCA) has published a new External Dispute Resolution (EDR) Response Guide for credit enquiry complaints.
FSC and AFCA name Life Code Compliance Committee Chair
08 June 2021
The Financial Services Council (FSC) and the Australian Financial Complaints Authority (AFCA) have jointly appointed Ms. Jan McClelland AM as Chair of the Life Code Compliance Committee (LCCC).
AFCA appoints two new Lead Ombudsmen
31 May 2021
The Australian Financial Complaints Authority (AFCA) has announced the appointment of two new Lead Ombudsmen, for Insurance and for Small Business.
