Year published
ASIC RG 271 webinar
17 September 2021
On Wednesday 15 September, AFCA held a special webinar event in partnership with the Australian Securities and Investments Commission (ASIC) about Regulatory Guide 271 Internal Dispute Resolution (RG 271).
Regulatory Guide 271
09 September 2021
New member information about changes to AFCA's processes is now available, including updated referral timeframes, a new timeframe extension process, and details about AFCA's reporting to ASIC. RG 271 comes into effect on 5 October 2021.
AFCA holiday shutdown period
06 September 2021
The Australian Financial Complaints Authority (AFCA) will be closed over the 2021–22 holiday period from 12pm Friday 24 December 2021 until 9am Tuesday 4 January 2022.
Most ‘know your client’ issues resolved early: AFCA
01 September 2021
Consumers who believe they’ve been given inappropriate advice or advice not in their best interest account for one in four Investments and Advice complaints but most of these complaints are resolved by agreement or do not go any further, data released by the Australian Financial Complaints Authority (AFCA) shows.
Recently published code compliance and monitoring reports
27 August 2021
The Code Team supports independent committees to monitor compliance with codes of practice in the Australian financial services industry, and to achieve service standards that people can
AFCA publishes new factsheet on trust deeds
23 August 2021
To support the efficient handling of complaints and provide greater clarity around its requirements, AFCA has published a new factsheet for superannuation trustees about trust deeds.
AFCA recognised at customer service awards
20 August 2021
AFCA Customer Service Team Manager Steven Short wins Stellar Achievement Award at SOCAP Industry Awards.
AFCA runs pilot project to test new approach to unmeritorious complaints
17 August 2021
To support efficient and timely handling of financial complaints, between 1 April and 30 June 2021 the Australian Financial Complaints Authority (AFCA) undertook a pilot project to identify complaints without merit earlier.
AFCA outlines latest efficiency measures
02 August 2021
A pilot project aimed at identifying complaints without merit earlier in its process is among the initiatives the Australian Financial Complaints Authority (AFCA) has under way to support efficient and timely handling of the 70,000 complaints it receives annually.
AFCA appoints six new ombudsmen
28 July 2021
The Australian Financial Complaints Authority (AFCA) has recruited three new Ombudsmen from the banking and insurance sectors, and promoted three others internally, as it starts another busy year of complaints handling.
