Year published
COVID-19 and staff shortages
27 January 2022
AFCA understands many financial firms may be facing staff shortages due to the ongoing COVID-19 pandemic.
AFCA publishes Easy English fact sheet
08 December 2021
AFCA has published an Easy English fact sheet. The fact sheet aims to improve access to financial dispute resolution for people with different levels of cognition or literacy.
AFCA publishes new factsheet – home insurance claim delays and COVID-19
02 December 2021
The Australian Financial Complaints Authority (AFCA) has published a new factsheet for financial firms and consumers about COVID-19 related home insurance claim delays.
Case Management Integration
01 December 2021
From 1 December 2021, we're integrating our Fast Track, Standard, and Complex workstreams across all our product areas.
AFCA appoints new head of code compliance
30 November 2021
The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code Compliance and Monitoring Team.
AFCA welcomes release of Independent Review’s report
24 November 2021
The Australian Financial Complaints Authority (AFCA) welcomes the release today of the report of the Independent Review into its financial dispute resolution service. AFCA agrees in principle with the report’s 14 recommendations.
Authorised Credit Representatives: AFCA Membership Payment Deadline Extended to 18 November 2021
15 November 2021
To give Authorised Credit Representatives (ACRs) time to pay or resolve issues related to their AFCA membership renewal, the deadline for payment has been extended to 5pm on 18 November 2021.
Redacting sensitive information in documents before sharing with AFCA
12 November 2021
AFCA has published guidance on redacting sensitive information from documents and other information that will be shared with AFCA during the external dispute resolution process.
AFCA Approach to Terms of Settlement
08 November 2021
AFCA has published a refreshed version of the AFCA Approach to Terms of Settlement with explicit guidance on when a settlement is unfair and when AFCA can accept a new complaint about the settlement process. Members are able to submit comments or feedback to AFCA until 8 December 2021.
SA, Victoria and Tasmania severe storms October 2021
04 November 2021
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the South Australia severe storms being declared a catastrophe by the Insurance Council of Australia (ICA) on 29 October 2021 and the Victoria and Tasmania severe storms being declared a catastrophe on 1 November 2021.
