Year published
AFCA finalises funding model after industry consultation
31 May 2022
The vast majority of financial firms will pay the same or less to the Australian Financial Complaints Authority under a new, user-pays funding model that will be implemented from July 1.
AFCA Datacube update
30 May 2022
The AFCA Datacube will be updated to include information about financial complaints lodged from 1 July 2021 to 31 December 2021 on Wednesday 1 June 2022.
AFCA publishes Fairness Jurisdiction Project outcomes report
11 May 2022
AFCA has published a new report which summarises work undertaken to ensure AFCA’s Fairness jurisdiction is well understood by stakeholders, that it is applied consistently and independently, and in a way that is fair for members and complainants.
AFCA releases response to Independent Review
29 April 2022
AFCA has released new information on its response to the Independent Review and how it has already commenced or progressed work on 9 of the 14 recommendations. This includes the new AFCA funding model, modernising technology to enhance timeliness, efficiency, and transparency, and completing a significant component of its fairness jurisdiction project.
AFCA publishes new Approach documents
28 April 2022
AFCA has published three new approach documents on its website.
AFCA Member Forums to be held in July
28 April 2022
AFCA's next Member Forums will be held virtually on Wednesday 27 and Thursday 28 July 2022.
Improving the digital experience for members – have your say!
28 April 2022
AFCA is currently undertaking an exciting project to upgrade our IT systems.
AFCA introduces new process to identify complaints without merit
26 April 2022
AFCA has introduced a merits assessment to its Case Management stage that identifies unmeritorious complaints before they progress to a Preliminary View or Decision – making the handling
AFCA updates Operational Guidelines
06 April 2022
The Australian Financial Complaints Authority (AFCA) has updated its Operational Guidelines.
AFCA team wins dispute resolution award
01 April 2022
The Australian Financial Complaints Authority (AFCA)has won the Ombudsmen and Commission Group of the Year Award at the 6th Annual Australian ADR Awards 2021.
