Year published
Small businesses send 3,490 complaints to AFCA in 2021-22
11 August 2022
Small businesses in dispute with financial service providers lodged 3,490 complaints with the Australian Financial Complaints Authority (AFCA) in 2021-22, down 3 per cent on the previous year.
Member Forum rescheduled
27 July 2022
AFCA has rescheduled the Member Forum to 11 and 12 August 2022.
Delia Rickard joins AFCA board
26 July 2022
The Australian Financial Complaints Authority (AFCA) today announced the appointment of outgoing ACCC Deputy Chair Ms Delia Rickard to its board. Her appointment, for three years, is effective from 1 August 2022.
AFCA updates Independent Review dashboard
25 July 2022
AFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.
Over 72,000 complaints taken to financial ombudsman in 2021-22
20 July 2022
Australians in dispute with banks, insurers, super funds, investment firms and financial advisers lodged 72,358 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, a rise of 3 per cent on the previous financial year.
NSW Storms and Floods July 2022
07 July 2022
AFCA has activated its significant event response plan following the New South Wales Storms and Floods being declared a significant event on 5 July 2022 by the Insurance Council of Australia (ICA).
AFCA attends community townhalls for people affected by recent storms and floods in NSW and Queensland
30 June 2022
AFCA decision makers and case managers attended a series of community forums in flood-affected areas in New South Wales, including Murwillumbah, Mullumbimby, Ballina, Lismore, and North Brisbane. The forums were arranged by the Insurance Council of Australia to help local policyholders connect with their insurers, and to help explain the insurance claims process.
New funding model comes into effect on 1 July 2022
29 June 2022
AFCA’s new funding model will come into effect on 1 July 2022. The new fee structure, including the introduction of five free complaints, will apply to complaints closed from 1 July 2022 (excluding legacy complaints).
Member Benchmarking Dashboard – A.8.3 closures
28 June 2022
AFCA is updating the Member Benchmarking Dashboard so that members will be able to view closures by Rule A.8.3 case management merits assessments.
AFCA making progress on Independent Review recommendation 10
28 June 2022
AFCA is taking action on recommendation 10 of the Independent Review, which recommended increasing the visibility of AFCA's Independent Assessor function.
