Year published
Independent Review December 2022 Quarterly Update
30 January 2023
AFCA has published its Independent Review response Quarterly Update for December 2022.
Is your contact information up to date?
27 January 2023
Over the coming months, AFCA will be contacting members by email to share information about the new Member Portal and the FY24 membership renewal payments process.
Complaints update – December 2022
25 January 2023
In December 2022, AFCA received 5,738 complaints, up 24% from December 2021. AFCA has now received 45,704 complaints since 1 July 2022 – a 33% increase compared the first six months of the previous financial year (1 July to 31 December 2021), where AFCA received 34,476 complaints.
AFCA updates constitution after Annual General Meeting
21 December 2022
AFCA has updated its constitution to reflect the amendments agreed to by members and the AFCA Board at AFCA’s Annual General Meeting on 24 November 2022.
November complaints update – most complaints received and closed in a single month at AFCA
20 December 2022
In November 2022, AFCA received more than 9,000 complaints, a 51% increase compared to November 2021. This is the highest number of complaints received in a month since AFCA started operations in November 2018.
AFCA launches new Systemic Issues Insights Report
15 December 2022
AFCA has launched a new Systemic Issues Insights Report, sharing recent data and findings from a range of systemic issues cases across the financial services industry.
AFCA Datacube updated
15 December 2022
The AFCA Datacube was recently updated to include complaints data for the period 1 July 2021 to 30 June 2022.
AFCA launches its Reflect Reconciliation Action Plan
14 December 2022
The Australian Financial Complaints Authority (AFCA) has affirmed its commitment to reconciliation with the launch of its Reflect Reconciliation Action Plan (RAP).
October complaints update: 21% increase from September 2022
29 November 2022
AFCA received 8,241 complaints in October 2022, compared to 6,803 complaints in September – a monthly increase of 21%. This was mostly driven by complaints across general insurance and banking and finance.
Update on AFCA Case Management merits assessment and Rule A.8.3
29 November 2022
In April 2022, AFCA introduced a merits assessment to its Case Management stage that identifies unmeritorious complaints before they progress to a Preliminary View or Decision – making the handling of these types of complaints faster, cheaper, and fairer for all parties.
