Year published
Reminder: changes to the way members receive and pay invoices
26 April 2023
This is a reminder that the ability to pay monthly invoices by credit card in the Member Portal is no longer available. This feature was disabled on 26 April to support AFCA’s transition to a new system.
AFCA updates guidelines to workflow criteria
21 April 2023
AFCA has updated its guidelines to workflow criteria, which outlines the criteria AFCA will normally apply to deci
Redacting tax file numbers (TFNs) and government related identifiers (GRIs)
21 April 2023
Recent data breaches have attracted significant media and public attention, particularly around how organisations
AFCA named one of Australia’s best places to work
21 April 2023
The Australian Financial Complaints Authority (AFCA) has been named as one of the top 5 best places to work in Australia’s financial services sector in a prestigious national ranking.
AFCA makes latest update to its public Datacube
18 April 2023
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
AFCA reappoints Chief Ombudsman, as compensation passes $1 billion
13 April 2023
The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the re-appointment of David Locke as Chief Ombudsman and Chief Executive Officer for a second five-year term.
AFCA opens consultation on Approach to claims for non-financial loss
31 March 2023
The Australian Financial Complaints Authority (AFCA) is consulting on proposed amendments to its Approach to claims for non-financial loss.
February complaints update
30 March 2023
AFCA received 7,398 complaints in February 2023, an increase of 32% over February 2022 when AFCA received 5,625 complaints. This brings the total number of complaints lodged with AFCA since 1 July 2022 to 60,544.
Changes to the way members receive and pay invoices
30 March 2023
While AFCA transitions from its existing Member Portal to a new system the way members receive and pay for invoices will change, including invoices for monthly complaints fees, systemic issues fees, user charge fees and annual registration fees.
