AFCA is updating the Member Benchmarking Dashboard so that members will be able to view closures by Rule A.8.3 case management merits assessments.  
 
This will provide greater visibility to each member on how many complaints close every month because a merits assessment was issued, as well as a trend over time. 
 
Find out more about Rule A.8.3 here. 
Find out more about the Member Benchmarking Dashboard here. 

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