On Wednesday 15 September, AFCA held a special webinar event in partnership with the Australian Securities and Investments Commission (ASIC) about Regulatory Guide 271 Internal Dispute Resolution (RG 271).
The webinar was facilitated by AFCA Head of Operational Delivery Tim Goss, with presentations from ASIC Senior Executive Leader of Behavioural Research and Policy Sarah Edmondson and AFCA Executive General Manager of Operational Delivery Diana Ennis.
During the webinar, ASIC provided an overview of the new regulatory guide, including information about timeframes, IDR response, breach reporting and record keeping.
While AFCA shared information about what the upcoming changes mean for AFCA members, including updated referral timeframes, the new extension process, and AFCA's reporting to ASIC.
