To support the efficient handling of complaints and provide greater clarity around its requirements, AFCA has published a new factsheet for superannuation trustees about trust deeds. 

The factsheet outlines AFCA’s requirements for the provision of the correct trust deed when handling superannuation complaints.  

In the factsheet, AFCA outlines: 

• Why it needs the correct trust deed
• Why it might need more than one trust deed
• Why it needs an executed trust deed
• What trust deeds AFCA accepts from trustees
• What AFCA expects when a new trustee takes over from an outgoing trustee or in a successor fund transfer. 

AFCA Lead Ombudsman – Superannuation Heather Grey said the factsheet will help members better understand AFCA’s requirements so that it can resolve disputes fairly.  

“AFCA’s factsheets are designed to help both financial firms and consumers better understand our processes and requirements.  

“We encourage superannuation trustees to read the factsheet carefully to ensure they are aware of our trust deed requirements.”  

If an acceptable trust deed cannot be provided, AFCA encourages trustees to contact their AFCA case worker or Superannuation Team Manager as soon as possible. 

Download the trust deed factsheet here or visit the Member Resources page on the Member Portal.