The Australian Financial Complaints Authority (AFCA) has published a new factsheet for financial firms and consumers about COVID-19 related home insurance claim delays.
The new factsheet provides information about how AFCA will handle disputes about home insurance claim delays in the context of the COVID-19 pandemic, and AFCA’s expectations of insurers.
The principles outlined in the factsheet also apply to other reasons for claim delays, such as natural disasters.
Read the factsheet here.
Would you like to end your chat with AFCA?
Please bear in mind that your conversation will not be saved.
Welcome to our live chat help service.
Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy
We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.