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          1800 931 678 (free call)

          1300 56 55 62 (Members)

          Make a complaint
          • Financial difficulty
          • Find a financial firm or superannuation fund
          • Before you complain to us
          • Accessibility and support
          • Languages
          • Credit, finance and loan complaints
          • Insurance complaints
          • Banking deposits and payments complaints
          • Investments and financial advice complaints
          • Superannuation complaints
          • Legacy complaints
          What to expect
          • Current complaints with FOS, CIO or SCT
          • Complaints we consider
          • The process we follow
          • How we make decisions
          • Search published decisions
          • Outcomes AFCA provides
          • Feedback about our service
          • Other places to get help
          • Information for consumers
          • Information for small business
          News and outreach
          • Consultation
          • Media releases
          • Newsletter
          • Royal Commission updates
          • Significant events
          • Statistics
          • Comparative reporting
          • Latest news
          • Current matters
          • Social media
          • AFCA Roadshow
          • Events and speaking engagements
          • Webcasts
          • Information for consumer advocates
          • Information about unpaid determinations
          About AFCA
          • Corporate information
          • Annual Review
          • Rules and guidelines
          • Codes of practice
          • Accessibility
          • Independence
          • Fairness
          • Accountability
          • Efficiency and effectiveness
          • Systemic issues
          • Publications
          • Submissions
          • Forms
          • Careers
          • Privacy policy
          • Website information
          • Contact us
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