Australian Financial Complaints Authority (AFCA) is a separate program for settling external disputes.
AFCA provides individuals and small businesses with a free, fair and flexible service to resolve complaints related to financial products and services.
We can handle a wide range of issues, including:
If you can not resolve your complaint directly with the financial institution, you can contact AFCA.
We can help you resolve your complaint at no cost without having to go to court. There is no need to seek legal or other advice when you make a complaint, unless you wish.
If you are not fluent in English, we can arrange a free interpreter service for you. Contact our toll-free interpreter at 131 450 or call 1800 1800 931 * and we will arrange an interpreter for you.
To speak to our staff, call 1800 1800 931 *.
* From 9 am to 5 pm Melbourne time. Calls to this number of landlines in Australia are free of charge. Calls from cell phones may be charged, please check with the mobile service provider.
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Fax: 9613 9613 (03)